Man With Van Westminster Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Westminster provides moving, delivery, transport, and related van services to residential and commercial customers. By making a booking, confirming a quotation, or allowing a job to begin, the customer agrees to be bound by these terms. They are designed to create a clear, fair, and practical framework for all parties, covering the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to the service. For the avoidance of doubt, references to Man With Van Westminster, Westminster man and van services, van hire with driver, or similar wording all refer to the same service arrangement described in this document.
These terms apply to all standard service types, including single-item moves, small flat removals, furniture transport, office collections, and general goods movement where a vehicle and driver are provided. Any additional services, such as loading support, waiting time, assembly assistance, or disposal of items, may be offered only if agreed in advance and may incur further charges. The customer is responsible for ensuring that the service booked is suitable for the quantity, weight, size, and nature of items to be moved. If the actual requirements differ from the information provided at the time of booking, the price, timing, or service scope may need to be adjusted.
These terms should be read alongside any written quotation, booking confirmation, or amended agreement issued before the job starts. In the event of inconsistency, any specific written confirmation for the relevant booking will take precedence over these general terms, unless the specific arrangement is unlawful or otherwise invalid. We reserve the right to refuse a booking, suspend a job, or withdraw a quotation where the information supplied is incomplete, inaccurate, misleading, or appears to involve prohibited, unsafe, or unlawful transport.
Booking Process
The booking process begins when the customer provides accurate details about the collection and delivery addresses, access arrangements, item list, preferred date and time, and any additional requirements. A booking is not confirmed until it has been accepted by Man With Van Westminster and, where required, any deposit or advance payment has been received. Quotes are typically based on the information supplied by the customer, including the number of items, expected loading time, distance, parking conditions, and whether help is required with lifting or carrying. If the job description changes, the quotation may also change.
Customers must disclose all relevant information that could affect the service, such as stairs, lifts, narrow access, restricted parking, congestion charges, fragile items, heavy goods, dismantling needs, or time-sensitive delivery windows. Failure to disclose material details may result in additional charges, delays, a revised arrival plan, or, in serious cases, cancellation of the booking without refund of any applicable deposit. We may also decline to move items that are unsafe, excessively heavy, improperly packed, or likely to cause damage to property, vehicles, or persons.
The customer must ensure that they, or an authorised representative, are available at the collection and delivery points during the agreed times. Instructions given on site by the customer or their representative will be treated as authorised unless we are informed otherwise in writing before the job begins. Man With Van Westminster may use subcontractors, approved drivers, or substitute vehicles when necessary to complete the service efficiently. Such substitutions do not reduce the customer’s responsibilities under these terms.
Where access is restricted, the customer is responsible for arranging parking permissions, permits, or loading allowances unless we have expressly agreed in writing to handle this on the customer’s behalf. Any charges, fines, or delays arising from unsuitable access, unlawful parking instructions, or a failure to secure adequate space for the vehicle may be charged to the customer. We reserve the right to wait for a reasonable period if access is temporarily unavailable, but if the delay is excessive, the booking may be rescheduled or treated as cancelled with appropriate charges applied.
Payments and Charges
Prices may be quoted as fixed fees, hourly rates, or a combination of both, depending on the nature of the job. Unless otherwise stated, all prices are exclusive of VAT where VAT applies. Payment terms will be confirmed at the time of booking, and the customer agrees to pay the full amount due by the stated deadline. In many cases, payment is required on completion of the service, though deposits or advance payments may be requested for larger, longer, or specially arranged bookings. We may refuse to begin or continue a job if payment arrangements are not met.
Additional charges may apply where the actual work exceeds the original booking assumptions. This may include waiting time, stair carries, extra handling, additional stops, congestion-related delays, late changes to the route, failed access, extended loading or unloading time, or disposal costs. If the customer requests services beyond the original scope, those extras may be added to the final invoice. Any estimate provided before the job is not a guarantee of the final cost unless it is expressly confirmed in writing as a fixed price and the job details remain unchanged.
Payment methods accepted may include bank transfer, cash, card payment, or other methods notified at the time of booking. The customer must ensure that funds are available and that any payment reference instructions are followed. If payment is overdue, we may charge reasonable recovery costs and interest to the extent permitted by applicable law. Title to any goods sold by us, where relevant, remains with us until full payment is received. Nothing in these terms affects any statutory consumer rights that cannot lawfully be excluded.
Cancellations, Amendments, and Delays
Customers may request to cancel or amend a booking, but notice must be given as early as possible. Cancellation charges may apply depending on how much notice is provided and whether any costs have already been incurred, including vehicle allocation, driver time, fuel, or third-party charges. If a booking is cancelled after work has started, or if the vehicle has already been dispatched, the customer may be charged for the portion completed plus any relevant waiting or travel time. Deposits may be non-refundable where stated at the time of booking.
If the customer changes the date, time, volume of items, access conditions, or service type after confirmation, we may treat the booking as amended and apply revised pricing or availability conditions. We will try to accommodate reasonable changes, but no guarantee is made that a revised slot or vehicle size will be available. If we must postpone or cancel due to circumstances beyond our control, including severe weather, traffic disruption, vehicle failure, staff illness, or legal restrictions, we will take reasonable steps to reschedule. In such cases, our liability will be limited to the amount already paid for the affected service, subject to any mandatory legal rights.
Where the customer is not present, or fails to provide access, instructions, or cooperation necessary to complete the service, we may wait for a reasonable period before leaving site. If the delay prevents completion of the booking, the customer may still be liable for the full or partial charges that would have applied had the service been performed. Repeated missed appointments, last-minute changes, or incomplete information may lead us to require prepayment for future bookings.
Liability and Customer Responsibilities
The customer is responsible for ensuring that items are appropriately packed, labelled, and ready for transport unless packing assistance has been specifically agreed. Fragile goods, electronics, glass, artwork, antiques, liquids, and high-value items should be protected to a standard suitable for transit. We do not inspect the internal contents of sealed boxes unless required for safety or legal reasons. The customer should remove loose items from furniture, disconnect appliances where appropriate, and secure any doors, drawers, or moving parts before collection.
Our liability is limited to direct loss or damage caused by our proven negligence, and only where such loss or damage was reasonably foreseeable. We are not responsible for pre-existing damage, normal wear and tear, defects in packaging, or damage caused by items that were improperly secured, overloaded, or unsuitable for transport. We are also not liable for indirect or consequential loss, including loss of profit, loss of business, missed appointments, or emotional distress, except where liability cannot be excluded by law. Any claim must be raised as soon as reasonably possible and, where practical, before the end of the job or immediately upon discovery.
If damage is alleged, the customer must allow us a reasonable opportunity to inspect the relevant item, packaging, or location. Claims supported by photographs, receipts, or other evidence will be considered in good faith. Our decision on remedy may include repair, replacement, or financial compensation, subject to the extent of our liability and any applicable insurance terms. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded under UK law.
Waste Regulations and Disposal
Where waste removal, clearance, or disposal is requested as part of the service, the customer must clearly identify which items are to be treated as waste and which are to be retained or delivered. The customer warrants that any items handed over for disposal do not contain hazardous materials, illegal substances, asbestos, pressurised containers, clinical waste, or other materials that require specialist handling unless such items have been expressly agreed in advance and lawfully accepted. We reserve the right to refuse any waste that appears unsafe, improperly described, or not permitted under applicable regulations.
All waste handling will be carried out in accordance with relevant UK waste legislation and duty-of-care requirements. This means the customer must provide accurate descriptions of waste types and agree to cooperate with lawful disposal arrangements, including any required records or declarations. Waste cannot be abandoned on public land, fly-tipped, or disposed of in a manner that breaches environmental rules. If the customer asks us to remove items that are later found to be prohibited, misdescribed, or contaminated, the customer may be responsible for all resulting costs, including return transport, specialist disposal, cleaning, fines, or enforcement-related expenses where lawfully recoverable.
We may request clarification before accepting any waste and may refuse items where the disposal route is unclear or non-compliant. Reusable items, donated goods, and recyclable materials may be separated where operationally feasible, but no guarantee is made unless specifically agreed. The customer remains responsible for ensuring that any items presented as waste are genuinely intended for disposal and that they do not infringe the rights of any third party. Where a customer leaves items unattended without proper instructions, we may treat them as rubbish only if that is clearly reasonable and lawful in the circumstances.
General Provisions and Governing Law
These terms do not create an employment, partnership, or agency relationship between the customer and Man With Van Westminster beyond the service being provided. We may transfer or assign our rights and obligations under these terms where reasonably necessary to deliver the service or manage our business, provided this does not materially reduce the customer’s rights. If any part of these terms is found to be unenforceable or invalid, the remaining clauses will continue to apply to the fullest extent permitted by law.
We may update these terms from time to time to reflect operational changes, legal requirements, or improvements to the service. The version in force at the time of booking will normally apply to that booking, unless a later version is required by law or agreed by both parties. No failure by us to enforce a provision on one occasion shall be treated as a waiver of our right to enforce it later. Any notices or written communications relating to the booking should be provided in a clear and durable form.
These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising under these terms, except where consumer law grants the customer a non-excludable right to bring proceedings elsewhere. By booking Westminster man with van services, the customer confirms that they have read, understood, and agreed to these terms as part of the service contract.