Terms and Conditions for Man With Van Westminster
These Terms and Conditions apply to all bookings made for Man With Van Westminster services, including home moves, office relocations, single-item transport, and related loading or unloading support. By making a booking, the customer agrees to be bound by these terms in full. If any part of these conditions is unclear, the customer should review them carefully before confirming the service. These terms are designed to set out a fair framework for both the customer and the service provider, ensuring that expectations are clear regarding scheduling, pricing, access, handling, and responsibility.
For the purposes of this document, “we”, “us”, and “our” refer to the service provider operating the man and van Westminster service, and “you” or “the customer” refers to the person booking or receiving the service. A booking may be made by the customer directly or by another person on the customer’s behalf, provided that person has authority to act. The customer remains responsible for ensuring that all booking information is accurate and complete, including collection and delivery addresses, item descriptions, access details, and any special handling requirements.
Our service is provided subject to availability, vehicle suitability, and lawful use. We reserve the right to decline or cancel a booking where the requirements exceed the agreed scope, where access is unsafe or unlawful, or where the customer has failed to provide essential information. These terms apply alongside any written quotation, confirmation email, or invoice issued in connection with a booking. If there is a conflict between a written quotation and these terms, the written quotation will apply only to the extent expressly stated, and otherwise these terms will remain in force.
1. Booking Process
A booking for Man With Van Westminster services is normally made after the customer provides the required details of the move. This includes the pickup and delivery points, the date and preferred time window, the nature and volume of items, and any access limitations such as stairs, restricted parking, lift access, or loading restrictions. The quotation provided is based on the information supplied at the time of enquiry and may be adjusted if the actual job differs materially from the description given.
Once a quotation has been accepted, a booking is only confirmed when we have acknowledged the job in writing and, where required, received any deposit or prepayment requested. Verbal discussions do not create a binding confirmation unless followed by written acceptance. Customers should check all booking details carefully, as errors in dates, addresses, or item lists may affect the service, timing, and price. Any changes requested after confirmation must be agreed by us and may be subject to revised terms.
We may ask for photographs, item dimensions, or further information to assess the move properly. This is especially relevant for large, heavy, fragile, or awkward items. If the customer does not provide accurate details, we may not be able to complete the work as planned. In such cases, the customer may remain responsible for any additional time, labour, vehicle use, or abortive attendance that results from the incomplete or inaccurate booking information.
The customer must ensure that somebody authorised is present at collection and delivery unless we have agreed in advance that the items may be left unattended or with a third party. We are not responsible for keys, codes, permits, or access arrangements unless expressly agreed in writing. If we are delayed due to the customer’s failure to provide access, we may charge waiting time or treat the job as cancelled by the customer where the delay is substantial. Time slots are provided as estimates unless a fixed arrival time has been expressly agreed.
2. Payments and Charges
Our charges may be based on hourly rates, fixed quotes, mileage, the size of the vehicle, the number of workers required, or a combination of these factors. The price will normally reflect the information supplied at booking and the scope of work agreed. Additional charges may apply for stairs, long carries, congestion, tolls, parking, toll roads, out-of-hours work, waiting time, dismantling or reassembly, extra collections, heavy items, or other services not included in the original quotation.
Unless otherwise stated, payment is due on or before completion of the job. We may request a deposit, part-payment, or full advance payment in order to secure the booking. Acceptable payment methods will be communicated in advance and may include bank transfer or other methods we agree to accept. Any bank charges, failed payments, chargebacks, or reversal fees caused by the customer’s payment provider may be passed on to the customer to the extent permitted by law.
Invoices must be paid in full by the due date stated on the invoice or booking confirmation. If the customer fails to pay on time, we reserve the right to charge statutory interest and reasonable recovery costs in accordance with applicable UK law. We may also suspend future services until outstanding sums are settled. If a quotation is accepted on the basis of incorrect information, we may revise the fee to reflect the actual work undertaken.
3. Cancellations, Amendments, and Waiting Time
The customer may cancel or amend a booking by giving notice as soon as possible. Cancellations made with sufficient notice may not incur a charge, but this depends on the timing of the cancellation and any costs already incurred by us. If a booking is cancelled after we have dispatched staff or vehicles, or if materials and labour have already been reserved, we may charge a cancellation fee to cover our losses and wasted capacity. Any deposit paid may be non-refundable where expressly stated at the time of booking.
Where the customer requests a change to the booking date, time, address, vehicle size, or job scope, we will consider the request in good faith, but we are not obliged to accept it. Changes may alter the price and may only be confirmed once we have agreed the revised terms. If a customer is not ready at the scheduled time or if access is delayed, we may apply waiting charges from the time our crew arrives until the work can reasonably proceed. If the delay prevents the work from being completed, it may be treated as a cancellation by the customer.
If we must cancel or postpone a booking due to circumstances beyond our control, such as vehicle breakdown, severe weather, road closures, staff illness, or legal restrictions, we will aim to notify the customer as soon as reasonably possible and arrange an alternative date where feasible. We shall not be liable for indirect loss arising from such circumstances, provided we act reasonably and in good faith. Any refund due will be limited to sums already paid for services not performed.
If the customer fails to attend, refuses access, supplies no valid parking or unloading arrangements where required, or otherwise makes the job impossible to complete, we may charge the full or partial booking fee depending on the circumstances and work already undertaken. This includes situations where the goods are not ready for collection, the customer provides an inaccurate address, or the customer does not have authority to release the items. We reserve the right to refuse further work until any outstanding sums have been paid.
4. Liability and Customer Responsibilities
We will take reasonable care in carrying out all man and van Westminster services. However, our liability is limited to loss or damage caused by our proven negligence or breach of contract. We are not responsible for pre-existing defects, structural weakness, items not properly packaged, hidden damage, or deterioration arising from ordinary handling consistent with the nature of the goods. Customers should ensure that fragile, valuable, or irreplaceable items are suitably protected and, where appropriate, insured before the move begins.
The customer is responsible for declaring any items that are particularly heavy, hazardous, fragile, high value, or requiring special handling. We may refuse to move items that are unsafe, illegal, or beyond the capacity of our equipment or staff. The customer must ensure that all items are properly packed, labelled, and ready for transport unless packing service has been expressly included. We are not liable for damage caused by inadequate packing, unsecured contents, loose fittings, broken handles, or items packed by the customer in a way that makes safe transport impossible.
Limits of Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our total liability for any claim arising out of a booking will be limited to the amount paid for the affected service, except where a higher limit is required by law. We will not be liable for loss of profit, loss of business, loss of opportunity, indirect loss, or consequential damages.
If any item is damaged or lost during the provision of the service, the customer must notify us as soon as reasonably possible and provide supporting information, including photographs where relevant. Claims should be made promptly so that the matter can be investigated. We may require proof of ownership, value, condition, and packaging before accepting any claim. If we accept liability, we may repair, replace, or compensate at our discretion, subject to the limits set out in these terms and any applicable legal rights.
5. Waste Regulations and Environmental Compliance
When the service includes the removal, disposal, or transport of waste, the customer must ensure that the waste is described accurately and lawfully. We only handle waste in compliance with UK waste regulations, including rules relating to transfer, transport, and disposal at authorised facilities. The customer must not ask us to dispose of items illegally, fly-tip waste, or misdescribe waste as general rubbish if it includes prohibited or controlled materials.
We may request details about the type of waste, its origin, and whether any items contain hazardous or restricted substances. Certain materials, such as chemicals, asbestos, oils, gas cylinders, clinical waste, batteries, electrical components, and other regulated items, may require specialist handling and may be refused unless prior arrangements have been made. The customer is responsible for ensuring that waste transferred to us is lawful to move and dispose of, and for providing accurate information about any special characteristics.
If we collect waste as part of a clearance or transport service, title and responsibility for that waste transfer only where the customer has lawful authority to dispose of it. We may issue or retain records, transfer notes, or other documentation where required by law. The customer agrees to cooperate with any lawful compliance checks, including proof of ownership or authority to dispose of materials. If the customer gives false or misleading information about waste, the customer may be liable for any fines, penalties, costs, or losses arising from that breach.
We reserve the right to refuse to carry waste that appears unsafe, unidentified, illegally dumped, or outside the scope of our permits, procedures, or lawful disposal arrangements. The customer remains responsible for ensuring that all goods or waste handed over are not stolen, dangerous, or subject to legal restriction. Any items left with us that are later found to be unlawful may be reported to the relevant authorities where required.
6. Insurance, Access, and Force Majeure
We may hold appropriate insurance for the nature of the service provided, but such insurance does not replace the customer’s own responsibility to insure goods of special value. The customer should arrange suitable cover if the items being moved are particularly valuable or fragile. Insurance may be subject to exclusions, policy limits, and conditions, and not every form of loss will be covered. Where a claim is made, the customer agrees to cooperate fully with any reasonable investigation or documentation request.
The customer must ensure that access routes are safe and suitable for the movement of goods. This includes parking arrangements, building access, lift availability, stairways, and any local restrictions that may affect the vehicle or crew. If access is restricted or unsafe, we may suspend work until the issue is resolved or decline to proceed. Any additional costs arising from poor access, including extra labour or time, may be charged to the customer if not included in the original quotation.
We are not responsible for delays or failure to perform due to events beyond our reasonable control, including extreme weather, accidents, transport disruption, industrial action, fire, flood, civil disturbance, government action, or power failure. In such circumstances, our obligations may be suspended for the period of the event. If the event continues for a prolonged period, either party may be entitled to cancel the affected booking, and payment will be adjusted fairly for work not carried out.
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force. No delay or failure by us to enforce any right under these terms shall operate as a waiver of that right. These terms may be updated from time to time, and the version applicable to a booking will be the version in force at the time the booking was confirmed. The customer should keep a copy of the confirmation and any written quotation for reference.
7. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights or alternative dispute resolution processes that may apply under law. Nothing in these terms affects your statutory rights as a consumer where applicable.
Man With Van Westminster services are provided on the basis that the customer has read, understood, and agreed to these conditions before the service begins. By proceeding with a booking, the customer confirms acceptance of the booking process, payment obligations, cancellation rules, liability limitations, and waste compliance requirements described above. These terms are intended to support a professional and transparent service relationship while complying with UK legal standards.